You can contact us at anytime via email at admin@maxjewellery.com and we will respond to your emails as soon as possible.
What are my payment options?
We recieve PayPal, 2Checkout and Western Union. You can cancel any deal, return the product and receive a full refund up to 14 business days. Currency can be changed by clicking on the currency at the top.
How do I place an order?
First, place the product(s) you want to order in your shopping cart by clicking on the "add to cart" button, usually to the right of the product image. Then, whenever you're done shopping, click "Checkout" and follow the easy instructions to complete your order. If you're a registered customer, check out is super easy. If you're not (and you don't have to be), it's still easy but you might want to consider registering to make check out even smoother the next time you shop at MaxJewellery.
How do I track my order?
The first e-mail is sent immediately after we received your payment. A shipping confirmation email will be sent when your order is shipped from our location and we will give you a tracking number. Please feel free to contact our customer service if you have any questions.
Can I cancel my order?
Yes, you may inform us regard to your cancellation request before your order is shipped, which is typically within 24-48 hours after the payment is verified. Simply send us an email indicating the Order ID number, the Billing Name, Billing Address and the reason for canceling your order.
How do I subscribe to or unsubscribe from your newsletters?
You can sign up for our newsletter right on the home page. Look for the sign up box at the bottom of the site and enter your email address. If you want to unsubscribe from any of our email lists, simply use the Unsubscribe link on the newsletter in the email itself.
How to make sure whether I have finished the order process?
Any one way of the three could show you have successfully placed the order. 1) Money has been deducted by your bank. 2) The confirmation e-mail has been sent to your mail box. 3) You log in your account on the website and check out your order is in processing. Please remember your user name and password on the website.
How is the delivery time?
Product will ship within 14 days after payment is cleared. For your convenience, we will send you an email confirmation notice including the shipping tracking number. Estimated delivery between 14 to 28 business days.
How do I check the status of my order?
Click on "My Account" at the top of any Maxjewellery.com page and go to "My Orders".
If I decide to cancel my order, can I simply refuse to accept the order when it is delivered?
After you placed an order and once your payment has been verified, you are obligated to the purchase. You may return the items if you are not completely satisfied. However, if you refuse to accept the order shipment when it is delivered to you, we are not able to process the return.
What information does Maxjewellery.com gather about me?
When you do make a purchase on our site, you need to provide us the following information: Name E-mail address Billing and shipping address But don't worry, the information you provide us stays with us and remains confidential. We keep it all to ourselves and won't ever share or sell it to another company.
